At ACDelco, we are committed to delivering high-quality products and ensuring customer satisfaction. Please review our refund and returns policy carefully.
- Return Eligibility
1.1 Time Frame: Our refund and returns policy is valid for 60 days from the date of purchase. After 60 days, we cannot offer a full refund or exchange.
1.2 Condition of Items: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
1.3 Non-Returnable Items: The following items are exempt from returns:
- Opened oil filters or other automotive fluids
- Custom-made or special order items
- Software or digital products
- Items marked as final sale
- Return Process
2.1 Proof of Purchase: A receipt or proof of purchase is required for all returns.
2.2 Return Authorization: Please contact our customer service to obtain a Return Merchandise Authorization (RMA) number before sending any items back.
2.3 Return Address: Returns should be sent to the address provided with your RMA number. Do not return items to the manufacturer. - Refund Conditions
3.1 Full Refunds: Full refunds will be issued for items returned in their original, unopened condition within the 60-day period.
3.2 Partial Refunds: Partial refunds may be granted in the following situations:
- Items with signs of installation or use
- Products returned without original packaging or accessories
- Items returned more than 60 days after delivery
3.3 Refund Processing: Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 10 business days.
- Sale Items
Items purchased during promotional sales are eligible for refunds or exchanges, subject to the same conditions as regularly priced items. - Exchanges
We offer exchanges for defective or damaged items. For exchanges, please contact our customer service team with your order details and the reason for the exchange. - Warranty Claims
Warranty claims are handled separately from our standard return policy. Please refer to the specific warranty information provided with your product or contact our warranty department for assistance. - Shipping
7.1 Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
7.2 Original Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.
7.3 Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. ACDelco is not responsible for items lost in transit during return shipping. - Core Charges
For items with applicable core charges, the core charge will be refunded only upon return of the old part in acceptable condition. - Contact Information
For questions related to refunds, returns, or exchanges, please contact our customer service team at [insert contact information].
By purchasing from ACDelco, you agree to this refund and returns policy. ACDelco reserves the right to modify this policy at any time without prior notice.